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Hotel Care Policy

Your Safety Comes First

We appreciate the past few months have been a trying time for everyone and that you may have some concerns about safety during your stay. With that in mind, we have put in place some extra procedures to compliment our existing extensive cleaning & safety measures.

It is important that we all work together to prevent the spread of Covid-19 and help ensure the safety of our customers, staff, friends and family. For that reason, we ask all guests, while staying at the hotel to adhere to the following guidance:

  • Use sanitising stations and wash hands regularly
  • Breakfast, Lunch and Dinner will operate on a booking system only, please book at check-in
  • Social distancing is in place in all areas of the hotel. Please be respectful of those around you
  • Parents must supervise and remain present with children at all times
  • Use card payment for room charges where possible
  • If you feel ill, please do not come to the Lodge Hotel, or whilst here please inform management

To compliment the above list and to help ensure the safety & comfort of our guests and staff, the following measures & actions have been put in place:

Our Team:

  • Will maintain social distancing at all times
  • Have completed in-house training on hygiene and covid-19 procedures
  • Will wash and sanitise hands as often as possible
  • Will submit to temperature checks at the beginning of each shift and confirm weekly that they are illness free and fit to work
  • Will wear appropriate Personal Protection Equipment (PPE) for each department

Guests staying with us:

  • All guests will be asked to practice social distancing at all times and be respectful of those around you
  • On arrival guests will be asked to follow our queuing system for reception and dining areas
  • We ask guests with queries to phone reception (dial 0) from their bedroom rather than presenting themselves to the reception desk
  • We kindly ask guests to use the toilet facilities in their bedrooms to reduce usage of public facilities and prevent queues
  • Breakfast will be served in Elliot’s Bistro or Dining Room, by table service only. Guests will be asked to book a time slot for breakfast to avoid queues and help maintain social distancing
  • The hotel will have medical masks available for purchase at reception should guests wish to avail of them.
  • Guests will be advised to provide payment on arrival for accommodation, to allow for express checkout and avoid queues
  • Where possible please settle any outstanding bills on the evening before check out, to reduce queuing at reception
  • Please drop your key cards in the boxes provided at reception areas

Cleaning of our Bedrooms:

  • All bedrooms and bathrooms will be deep cleaned daily
  • All door handles and doors will be washed with bleach and cleaning agents daily
  • All bedrooms will be sanitised after cleaning
  • Guests may choose not to have their room serviced during their stay, to avoid contact with staff. Please advise reception if this is your preference
  • Linen will be washed at 60 degrees as recommended by EHO

Cleaning of our Public Areas:

  • Hand sanitiser will be available throughout the hotel for guest use
  • Our management team will check public areas every 30 mins
  • Public areas will be deep cleaned on a daily basis
  • All door handles and handrails will be washed with bleach daily and routinely sanitized throughout the day

Food & Drink Service

  • Reception will confirm dining times on check in. All dining is on a booking basis only, please advise reception of your preferred times
  • Laminated menus will be available and cleaned with bleach after each use in Elliot’s Bistro
  • Tables will be distanced from each other as per regulations
  • Tables will be available for a maximum of 2 hours at a time
  • All food & drink will be based on table service only
  • For payment we ask all guests to remain seated, we will bring bills and take payment at your table. This is to avoid queues at tills

We are working within a unique situation, none of us have experienced before. We continue to monitor government guidelines and will constantly review and change our operational procedures where necessary. While this is not an exhaustive list, we will endeavour to do everything we can to ensure the safety of our valued customers and staff.

We very much look forward to welcoming you back to the Lodge Hotel, Coleraine.