Data Controller Name: Lodge Hotel, Coleraine
Registration Number: A8277078
Types of Information Collected
We retain two types of information:
We collect information about you when you register with us on our website or applications (directly or by using social media logins) or commence or complete an online transaction to use our products and services. We collect information about you when you contact our reservations team to make a booking or use the facilities at our hotel. Facilities include, but not limited to bar, restaurant, function rooms and guest Wi-Fi. We have CCTV installed in our premises in public areas and particularly around entrances and exits; this is for the purposes of Health & Safety and Crime Prevention. We also collect information from you when you sign up to our marketing communications, enter our competitions or provide feedback. These may be carried out online or in person. This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, birth date and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us.
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
Purposes for which we hold your Information
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.
We will process any Personal Data you provide to us for the following purposes:
- to provide you with the goods or services you have ordered;
- to contact you if required in connection with your order or to respond to any communications you might send to us;
- to send you further information about goods or services that you buy from us
- with your consent we will contact you via marketing & sales channels (email or phone) about other related services we provide and which may be of interest to you.
We would like to send you information about our special offers, discounts and hotel news. If you have consented to receive our marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes and you can unsubscribe by any of the following methods:
Selecting UNSUBSCRIBE link included in our emails or on our website
Contacting our marketing team on email@example.com
Retention Of Information
Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Should you choose to unsubscribe from our mailing list, please note that your personal data may still be retained on our database to the extent permitted by law.
Disclosure of Information to Third Parties
We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties
We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
Sale of Business
Your Personal Data is held on secure servers hosted by [our Internet Service Provider]. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
Updating, Verifying and Deleting Personal Data
You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988, 2002 & 2018 we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please email firstname.lastname@example.org . Any such data subject requests may be subject to the prescribed fee. If you believe there is a problem with the way we are handling our data, you have the right to complain to the ICO.